Hurricane notice to our customers – were you affected by the recent hurricanes? If so, we want to help. Please call us at 866-208-8288 for more information.

CRR-Collector-Baton Rouge, LA-#2197

6/13/17

 

Baton Rouge, LA-#2197

***Please click the link below to apply online***

https://workforcenow.adp.com/jobs/apply/posting.html?client=crescentb&jobId=55764&lang=en_US&source=CC3

***there are 7 open positions***

 

Previous collections experience, computer skills, Microsoft Suite competency and telephone skills are required for this position.  Previous auto collections experience is a plus.

***Bilingual a plus***

Summary: The Customer Relations Representative assists the department in the collection of past due front-end accounts. They are responsible to counsel customers for up-to-date payment arrangements on all incoming and outgoing phone contacts. 

             

ESSENTIAL DUTIES AND RESPONSIBILITIES

·  Adjust all delinquent accounts assigned in accordance with Collection Department guidelines, and applicable laws and regulations

· Utilize automated dialing system.

· Identify problem accounts and brings to CRM attention.

· Collect on accounts to bring accounts current

· Meet individual telephone production goals

· Advise the appropriate Supervisor of all accounts that has filed bankruptcy.

· Document collection efforts and submit to the CRM any changes in customer's information.

· Handle customer complaints, resolves problems or refers customers to appropriate bank representative for resolution

· Handle incoming calls from customers, auto dealerships and other lenders with questions regarding the status of loan accounts.

· The nature of this position is 100% repetitive.

· Bilingual a plus.

 

HAVE A QUESTION?

phone icon

Lending related inquiries:
1 (866) 208-8288

Contact Us

LOCATIONS

Looking for an ATM, Branch or a Loan Production Office?

Find Nearest Location