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CRR-Collector-Baton Rouge, LA-#2197



Baton Rouge, LA-#2197

***Please click the link below to apply online***

***there are 7 open positions***


Previous collections experience, computer skills, Microsoft Suite competency and telephone skills are required for this position.  Previous auto collections experience is a plus.

***Bilingual a plus***

Summary: The Customer Relations Representative assists the department in the collection of past due front-end accounts. They are responsible to counsel customers for up-to-date payment arrangements on all incoming and outgoing phone contacts. 



·  Adjust all delinquent accounts assigned in accordance with Collection Department guidelines, and applicable laws and regulations

· Utilize automated dialing system.

· Identify problem accounts and brings to CRM attention.

· Collect on accounts to bring accounts current

· Meet individual telephone production goals

· Advise the appropriate Supervisor of all accounts that has filed bankruptcy.

· Document collection efforts and submit to the CRM any changes in customer's information.

· Handle customer complaints, resolves problems or refers customers to appropriate bank representative for resolution

· Handle incoming calls from customers, auto dealerships and other lenders with questions regarding the status of loan accounts.

· The nature of this position is 100% repetitive.

· Bilingual a plus.



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