Hurricane notice to our customers – were you affected by the recent hurricanes? If so, we want to help. Please call us at 866-208-8288 for more information.

CRR-Collector-Chesapeake, VA-#2198

6/19/17

 

Chesapeake, VA-#2198

***Please click the link below to apply online***

 https://workforcenow.adp.com/jobs/apply/posting.html?client=crescentb&jobId=55965&lang=en_US&source=CC3

Crescent Bank is currently looking for dynamic, confident, and energetic collection associates to join our stellar team. This position offers an opportunity to be a part of a servicing environment that is looking to create solutions for Customers who need assistance with their sub-prime automobile loans while making the Customer’s experience simple and effective. Associates will be responsible for negotiating payment solutions during verbal telephone communications while utilizing a variety of tools to service and locate delinquent customers.

 

This position requires previous collections or call center experience, basic computer skills, and the ability to operate in a self-directed and fast-paced environment. The ideal candidate should have strong oral and written communication skills, the ability to learn in an ever-changing environment, excellent decision making ability, first-rate customer service skills, the ability to obtain and process new information, and a professional demeanor.

 

 

***Bilingual Preferred, but not required***

 

 

Crescent Bank offers:

 

  • Highly competitive salary commensurate with experience

 

 

  • Full benefits package

 

 

  • Lucrative incentive program

 

 

  • Growth opportunities

 

 

  • Paid training

 

 

  • Wellness programs

 

 

  • Flexible spending account

 

 

  • Paid Vacation, Personal Time and Floating Holidays

 

 

  • Free No Fee Savings and Checking Accounts

 

 

 

 

Essential Responsibilities

  • Outbound and inbound calls for collection in accordance with all company policies, procedures, and guidelines as well as Federal, State and local laws and regulations

 

 

  • Perform skip tracing and establish contact with customers

 

 

  • Negotiate payoffs, settlements, and payment programs according to company guidelines

 

 

  • Meet or exceed company performance standards in accordance to the established monthly goals

 

 

 

Qualifications:

 

    • At least one year previous experience in a collections call center environment that includes a complete understanding and full knowledge of Federal and State laws.

 

  • Automobile collections is a plus

 

 

  • High school diploma or equivalent required

 

 

HAVE A QUESTION?

phone icon

Lending related inquiries:
1 (866) 208-8288

Contact Us

LOCATIONS

Looking for an ATM, Branch or a Loan Production Office?

Find Nearest Location