About Auto Loans
Manage your account and make payments online, anytime.
Auto Loan Account Features
Crescent Bank provides simple and secure online access to your account. When you enroll, you can take advantage of features that make paying your loan and managing your account easy and convenient.
Want to learn more? Visit the FAQs.
- Crescent Bank mobile app: Manage your account or make a payment on the go
- Auto Pay: Conveniently set up recurring payments
- Manage account information: Review and update your account information
- Secure messaging: Communicate with an agent about your account
- Payoff information: Obtain payoff information for your loan
- eStatements: Subscribe for paperless statements
Ways to Make a Payment
Crescent Bank offers several options for making your Auto Loan payment. See all of the options below.
Set up Auto Pay to simplify your payment process and ensure you never miss a due date. By enrolling in Auto Pay, your payments will be scheduled to go out automatically from your bank account or debit card, helping you avoid the hassle of remembering due dates and preventing additional interest or late fees from accruing. To get started, log in to your account or enroll online.
You can also call 1-866-208-8288 to speak with an agent to set up recurring payments Monday-Friday, 7am - 8pm CT, Saturday 8am - 1pm CT.
Alternatively, you can download a Recurring Payment Authorization Form and send it to us.
Log in to pay online. Don’t have an online account? Click here to enroll. If you prefer not to log in, make a one-time online payment here. You will need a checking account or a debit card.
Crescent Bank does not charge a processing fee for these services.
You can call 1-866-208-8288 to make a payment automatically through our phone system, or choose to speak directly to an agent to make, schedule, or modify a payment. Agents are available Monday-Friday 7am-8pm CT, Saturday 8am-1pm CT.
Send a check or money order to:
Crescent Bank
P.O. Box 2829
Addison, TX 75001-2829
Please be sure to include your name and 17-digit account number found on your Welcome Letter or on the right-hand corner of your monthly statement on your payment.
Crescent Bank does not charge a processing fee for this service.
Convenience stores, gas stations and shops throughout the country accept MoneyGram payments.
Find a MoneyGram location near you.
If paying cash, bring enough money to cover the MoneyGram fee in addition to your payment. You will need to give the clerk the following information:
- Company Name: Crescent Bank
- Your 17-digit Account Number found on your Welcome Letter or on the right-hand corner of your monthly statement
- Receive Code: 2398
Convenience stores, gas stations and shops throughout the country accept Western Union payments.
Find a Western Union location near you.
If paying cash, bring enough money to cover the Western Union fee in addition to your payment.
You will need to give the clerk the following information:
- Quick Collect City Code: CRESCENT LA
- Your 17-digit Account Number found on your Welcome Letter or on the right-hand corner of your monthly statement
Make a CASH payment at a participating 7-Eleven (open 24/7), CVS, or Ace Cash Express using PayNearMe. Find one near you.
To make a payment with PayNearMe:
- You will need your 17-digit account number found on your Welcome Letter or on the right-hand corner of your monthly statement.
- Get your PayCode sent to your email or smart phone by visiting paynearme.com/Crescent.
- Go to a store of your choice and tell the cashier to follow the steps on the PayCode.
- Pay with cash and get a receipt.
For PayNearMe questions, please call 888-714-0004.
Metairie – Veterans Branch
2201 Veterans Blvd
Suite 100
Metairie, LA 70002
New Orleans - Main Deposit Branch
1100 Poydras Street
Suite 100
New Orleans, LA 70163
Crescent Bank does not charge a processing fee for this service.
*These services have fees. Fees are assessed by the third-party processor and are subject to change.
If you have questions about your loan or which payment option is best for you, please give us a call at 866-208-8288. Agents are available Mon - Fri 7am - 8pm CT, Sat 8am - 1pm CT.
Auto Loans FAQs
It’s easy. Click here to enroll. You’ll be asked to provide your account information and create a password. Be sure to have your 17-digit Crescent account number handy. You will also need your Social Security number, birth date, and the zip code associated with the mailing address on the account.
Your 17-digit account number can be found on your Welcome Letter or on the right-hand corner of your monthly statement. If you have not received your Welcome Letter or monthly statement, please contact Customer Service at 1-866-208-8288 Mon - Fri 7am - 8pm CT, Sat 8am - 1pm.
Look for these common errors:
- Account number – Make sure that you are using the correct account number and it is 17 digits.
- Zip code – Use the zip code associated with the billing address on your Crescent Bank account.
- It's possible we don’t have an email address or phone number associated with your account that can be used for multi-factor authentication. Please call us to to get started at 1-866-208-8288, Mon - Fri 7am - 8pm CT, Sat 8am - 1pm CT.
You can review your payment history by logging into your account.
Click here for username retrieval and follow these steps:
- Enter your 17-digit account number, Social Security number, and birth date, then click Continue.
- Choose a method to receive a verification code.
- Enter the verification code to retrieve your username.
Click here for password retrieval and follow these steps:
- Enter your username, 17-digit account number, Social Security number, and zip code, then click Continue.
- Choose a method to receive a verification code.
- Enter the verification code and reset your password.
- Verify that you entered the correct email address associated with your account.
- Ensure you have access to the device or email account that you selected to receive your verification code.
- Check your spam or junk mail folder.
Please send us a secure message through your online account to transmit personal or financial information, or any documentation. Log in here.
This is the most secure method to contact us for any account specific inquiries. Unsecured emails can be intercepted by unauthorized parties and compromise your personal information, potentially leading to identity theft or other forms of fraud.
If you have any questions, please contact our customer support team.
To access secure messages, log in to your online account.
